Frequently Asked Questions

We offer a wide selection of new and used physical books across all genres, plus occasional special editions. Browse our catalog at PaperbackPorch.com to find your next read!

No, we focus exclusively on physical books. We don't offer digital products like eBooks or audiobooks.

Absolutely! Email us at support@paperbackporch.com with your request, and we'll do our best to source it for you. Availability and pricing may vary.

We carry merchandise like bookmarks, shirts, and other exciting items we're still finalizing. These are non-returnable unless damaged during shipping.

Standard shipping within the U.S. takes 2-8 business days.

No, we only ship within the United States. From our porch to yours, nationwide!

Once your order ships, you'll receive a tracking number via email. Check your spam folder if you don't see it, or contact us for help.

If your book (or subscription item) arrives damaged, contact us within 7 days at support@paperbackporch.com for store credit or a replacement. We'll cover return shipping of the damaged product!

If your order hasn't shipped yet, email us ASAP with your order number and new address. We'll do our best to update it.

Books can be returned within 7 days for store credit or exchange if in original condition. Final sale items and merchandise (like bookmarks or shirts) are non-returnable unless damaged during shipping. See our full Return Policy for details.

No cash refunds—we provide store credit for eligible returns. This applies to books, damaged gifts, and damaged subscription items only.

Once we receive and inspect your return, we will issue your store credit to your Paperback Porch account within 1 to 2 business days.

Our subscriptions offer curated book boxes, delivered monthly. Details vary—check each subscription listing for specifics!

Yes, you can cancel anytime via your account dashboard, but active subscriptions are final and non-returnable unless damaged during shipping.

Contact us within 7 days for store credit or a replacement. We'll cover return shipping for damaged items.

Yes, log into your account to skip a delivery or pause your plan. Changes must be made before the next billing cycle.

No, all subscription sales, including fees, are final unless the product is damaged during shipping.

Click "Sign Up" on our homepage, enter your details, and you're set! An account lets you track orders and manage subscriptions.

We accept major credit/debit cards, Google Pay, and Apple Pay. All transactions are secure.

Double-check your card details or try another payment method. If the issue persists, contact your bank or reach out to us for assistance.

Paperback Porch, LLC is proudly based in Douglas, GA, shipping from our porch to yours nationwide.

Email us at support@paperbackporch.com

Yes, we do! Email us with your needs, and we'll provide a custom quote.

Click "Forgot Password" on the login page, and we'll send you a reset link. Check your spam folder if it doesn't arrive.

Absolutely. We use industry-standard encryption to protect your data. See our Privacy Policy for more info.

Sign up for our newsletter at the bottom of our homepage or follow us on social media for the latest updates.